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FAQS & Contact Us

Are your clothes true to size?
Most of our clothes are true to size. Depending on the supplier some of our clothes may be smaller or larger, we will note this in the description. If you are unsure, please message for advice using the form at the bottom of the page. On each product we list the size of the model with recommendations e.g true to size or go up one size.
Is pick up available?
Coco Beam Boutique is exclusively based online only.
Where is my order being shipped from?
All our clothes are on hand and every single item is located and will be shipped from Western Australia.
I forgot to apply my discount code at checkout?
 We cannot change your details or add a discount code to your order once you have placed the order.
I haven't receive a confirmation email?
A confirmation email will be sent once your order has been packed and is ready for shipping during Australia Post business hours. If you still haven't received your confirmation email by the next business day please check your Junk Mail. If you are still unable to locate your confirmation email please write to us at admin@cocobeam.com.au
Do you sell your stock wholesale?
Sorry, we do not sell our stock wholesale.
When will my order be shipped?
Within 24 hours. Once you receive your confirmation email with your tracking code, shipment is in progress. Please remember Australia Post are closed Sundays and Public Holidays. You can track your code via  https://auspost.com.au/
How long will it take to arrive?
If you are in Australia:
Standard Post will arrive 3-7 business days.
Express Post 1 business day for Perth, WA and 1-3 business days for the the rest of Australia.
For International Post:
Standard Post (Economy Air) 7+ business days.
Express Post including Tracking Code 4+ business days.
*May take longer during public holidays 
How do I get free shipping?
We do not do lay-bys. However, we have partnered with AfterPay to offer our customers 4 interest free repayments. For more information, please visit www.afterpay.com
Can I place an item on lay-by or on hold?
All orders over $60 within Australia receive free Express Post shipping with Australia Post
Orders under $60 have to option of Standard Delivery or Express Post
Shipping charges will be calculated pending on location and weight.
When will my order be shipped?
All orders are dispatched within 24 hours or the following business day if purchased on the weekend or public holiday.
Can I cancel my order or make changes to my order?
Once you have placed the order there is no cancellation. We do have a very easy return policy which can be found here  https://cocobeam.com.au/pages/return-policy
What is AfterPay?






Email - support@cocobeam.com.au

Call/Txt - +61 413 761 985

or fill out the form below.

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