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Return Policy

At Coco Beam we want to make sure that you are completely happy with your purchase. We do our best to provide accurate images. If for any reason you are not completely satisfied with your purchase, we are happy for you the return any item(s) for Store Credit or Exchange depending on availability.

 

Conditions

Please contact us within 14 days of receiving order.
Returns after this period will not be accepted. 
Returns must be send back within 5 days after contacting us.

 

RETURN REQUIREMENTS

This includes- Unworn, Unwashed, Unstained, Unperfumed and Tags still attached.

For hygienic reasons we will not accept returns on hair accessories, lingerie, bodysuits, swimwear and earrings.

In a rare event that a return is rejected, the decision is final and not negotiable.

Returns must be received in original condition.

 

Please Note: Items purchased on Sale, Promotion or with any Discount Code will not be accepted unless received with a manufacturing fault.

 

All shipping costs for returns and exchange are the responsibility of the customer. No shipping cost will be refunded for any returned items.

 

How:

Please email support@cocobeam.com.au with the following information:

-Name

-Order Number

-Item you wish to return

-Reason

-Would you prefer Store Credit or Exchange Size?

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