The following is an outline of your rights when making purchases with Coco Beam. We are governed by the laws of Western Australia. Customers must provide Coco Beam with complete and accurate details when making purchases. Coco Beam is not liable for delivery errors if we are given an incorrect delivery address and/or the customer is not home to accept the delivery. Once the parcel leaves our warehouse, we are not liable for any errors made by Australia Post or the delivery company.
Coco Beam take credit card fraud seriously. If we suspect that a customer's order may be fraudulent, we will contact the customer to confirm certain details. If the customer refuses to respond with the required information, we reserve the right to cancel the order.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Coco Beam and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Coco Beam believes that customer conduct violates applicable law or is harmful to the interests of Coco Beam and its subsidiaries.
Coco Beam is committed to protecting your privacy. We will never share the personal, private information that you provide through http://www.cocobeam.com.au. Your personal information is used solely for our own purposes in ensuring we can provide you with an agreeable shopping experience. We are committed to protecting your personal information and will handle your details with care.
Purchases and Payment
All prices quoted are in Australian dollars (AUD) and include GST. Coco Beam is not responsible for varying currency conversion rates charged by customers’ banks. Upon checkout with PayPal, customers will be redirected to the PayPal website where they can select their payment method. However, it is not necessary for customers to have a PayPal account to shop with Coco Beam. Coco Beam also provides other payment method including credit cards.
Customers will receive an invoice confirming the order once Coco Beam receives payment. Some orders may be subject to fraud checks by the Coco Beam staff, this means you may be required to provide additional identification to verify your transaction.
Coco Beam is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Coco Beam is also not responsible for returns lost by Australia Post. Coco Beam does not accept exchanges, However we do provide with store credit. Store credit can be use to order a different size, colour or any of our other products. Coco Beam do not accept clothes without Coco Beam's tags attached to the product. Coco Beam will not accept refunds or returns after 14days of customer receiving the order. All sale items are final and cannot not be return for store credit.
RETURN REQUIREMENTS This includes- Unworn, Unwashed, Unstained, Unperfumed and Tags still attached. For hygienic reasons we will not accept returns on cosmetics, hair accessories, hats, lingerie set, swimwear and earrings. In a rare event that a return is rejected, the decision is final and not negotiable. Returns must be received in original condition.
Taxes and Duties
Please note taxes and duties maybe be charged for international orders. All applicable customs and import duties, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. Customs authorities require by the law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and in rare cases, they may also delay delivery.
Coco Beam reserves the right to modify and change the Privacy Statement at any time, Any changes to this policy will be published on our site.
Coco Beam makes no warranties or representations about the accuracy or the completeness of this content, the content of any site, contributors, information or any other times or sites linked to this site. We assume no liability or responsibility for errors or inaccuracies of content and materials, personal injury or property damage of any nature whatsoever, resulting from your access to and use of the website.